blue light on bt hub but no internet connection

How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 31-05-2020 weststreet78. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 13-06-2021 Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Wait a couple of minutes for it to start. You will get a refund for the time is is out of service. Do you get a dial tone? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. The light will turn steady blue when your Hub is ready. BT Hub Lights Guide. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Check the power cable is correctly inserted. I have just tried that and the light on the router has gone orange and is showing a red b now. Still no lights? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? I have connected to master socket but this makes no difference. 22h44, Thanks - I will grab that data - here is some general info, on The issue may be with your internal telephone extensions, rather thanthe phone line itself. For a BrightBox: in the Internet section on the initial Status page or. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. 30-05-2020 On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Open your web browser and visit http://btbusinesshub.home/. Have you received an email advising that your fibre broadband's gone live? If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). We'll be ready to reactivate your Mini Hub straightaway. If this doesn't fix your issue, please contact us. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Check you're connected with the correct username in the Hub manager. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. - edited Second, check that you havent got a If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Announcements, Guides & Community Updates. on Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Choose ' Open 'No Connection' help ' under 'No service'. 30-05-2020 We'd like to help so please get in touch. Press and release your Hub's restart button. 30-05-2020 Open a new web browser window and follow the on-screen help wizard to get connected. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. This is a white box that connects to your BT Hub. Open a web browser and follow the on-screen help wizard to get connected. I have this exact problem. Wait a couple of minutes for the Power light to glow blue. He also covers smart home tech, mesh Wi-Fi and electric bikes. The BT Smart Hub 2 router is showing a blue light and is definitely on. 31-05-2020 Check your cables. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". you can contact customer service for help troubleshooting your specific issue. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Use the Power button to turn your Hub off and on again. Any joy? We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Having problems with your Mini Hub? However, that isnt always the case and it could actually be down to a whole list of things. Click on your model of Hub to find out what the lights mean. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Thanks, on If you need to disable this, follow these steps in reverse. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Dont have a different device to try? 30-05-2020 Light on router is blue but no internet connection 1 user liked/thanked this post: Hub is back where it belongs. Once entered click on continue to advance settings. So, grab another device and see if the issues are the same on that. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 11:33 PM Find your broadband network login details. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Press the Restart button. 12h58. Give it at least three minutes to connect. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. BT have an engineer due to attend in around 3 weeks time. If this doesn't work turn your Hub off and on again using its power button. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. on This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Try switching your device off and on. CloudFlare DNS is free, fast and seems to respect privacy. 16h54. On the Plusnet hub it says 'connected'. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. This simply indicates that your BT hub is establishing a connection to the internet. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. This takes a few minutes. All the lights will flash and turn blue. Take a look at our suggestions below. On the Plusnet hub it says 'connected'. switch it back on again via the Hub Manager. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Is this for ADSL BB or Fibre? It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. 16h24. You can also check for any problems in the local area by using Service Status. Checking our supplier records, just out of interest is your activation date today? Once you have done this press connect. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 on The Hub is in Bridge mode and will act as a modem only. 12h26. 31-05-2020 If you need extra support watch the video below. on Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Now for PAIRING, Open G Hub Application, go . I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Power light is blue, but you can't connect to the internet. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. on How do I create a wireless connection to my BT Business Hub 3 using WPS? Step 6: Click Add Server.

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