ebay seller doesn t accept returnseugene parker obituary
It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . eBay and PayPal will not even look at video evidence. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I feel that I am being totally screwed. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. '&charset='+document.charset : (document.characterSet ? For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. That decision is for him to be allowed to return it. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Choose the item above to start resolving a return. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Most sellers don't understand this. var m3_u = (location.protocol=='https:'? We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Now, even clear cases of buyer's remorse are allowed to return. But, yes, you get refunded and get to keep the item as well. This is at the seller's discretion. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. A few days later I receive a not as described PayPal claim. Start a return. Its visible in my pictures even though I didnt see it nor did the buyer. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Returns should be sent with tracked shipping that can be independently validated. As a no returns seller, I still get the option to accept a SNAD. [CDATA[ For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Withdrawals may be covered separately by the eBay vault. When a seller opts to 'not accept returns' it can be a benefit to buyers. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. i probably get osmo pocket instead." But I certainly won't be surprised if I have to allow a return anyway. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. See ourpartial refund guidelines. I denied the request, now Im pretty much waiting for negative feedback :(. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Classic Ebay sneak move. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If we're asked to step in to help, we may ask the buyer to return the item to you. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. See the table below for guidance on issuing a partial refund. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Big surprise there. The item was shipped and confirmed as delivered. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Whats the point of offering sellers the option of not taking returns. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. How to give a partial refund after the item is returned. The seller sent the wrong item, or They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. For example, you may haveopted to automatically accept return requests. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. I report him immediately and call CSR. No support for sellers in these cases. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Tip This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Sellers are required to deliver the item as it was described in the listing. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You have 3 business days to respond to the request and resolve the buyer's issue. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). And we had to let him. Select your carrier and enter the tracking number. Need to report a problem or not sure about the next steps? Give a full refund The buyer will receive a full refund, and they'll keep the item. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Returns related questions? The return is treated as if the item didn't match the listing. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. - edited Carefully check the returned item before issuing a refund. I.E. It may only be used to recoup losses when an item is returned used or damaged. Welcome to the Returns board! //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. You can see it on the listing if it qualifies. You don't accept returns in your policy and the buyer changed their mind about a purchase. This is a good option for low-value items. ebay seller doesn t accept returns - austinresearch.co.uk If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . On the next page you'll see the refund amount. If we're asked to step in to help, we may ask the buyer to return the item to you. The seller may exclude original shipping costs from the refund. If we're asked to step in and help, we may ask the buyer to return the item to you. See our seller protection policy to find out how to qualify to give a partial refund. You can choose to add a message to the buyer. I'm done with Ebay. You'll also be responsible for covering return shipping costs. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Enter a return merchandise authorization number, if you use them. On the next page you'll see the refund amount. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. For example, you may have opted to automatically accept return requests. document.write ("