lucy in the sky customer service number

If they don't offer refunds, they should have made this much more clear during purchase. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Lucy In The Sky. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Hi! I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. You can choose to accept or decline cookies. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. Anyone can write a Trustpilot review. Please use the following size guide to help determine your size of clothing. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. They just keep everyone's money, don't send anything. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Lucy has a story. Companies can ask for reviews via automatic invitations. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Check out what 6,872 people have written so far, and share your own experience. HELP & SUPPORT. would it arrive by october 26th? We had the same issue. ADD ONS. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Store credit only. Lucky in the Sky has good web ratings overall. I ordered the Kayden Dress in black. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. We're so sorry to hear about the order. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I am doubtful now the dress will come in time (or ever) for my event. Contact BT. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) You can email us at resolution@lucyinthesky.email for any further assistance. tablet. I had a few concerns about my order and my online team member Danielle M. was very helpful. Now my daughter has no dress for homecoming and we are scrambling. -Kate. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. . No further information is required on your end, the return label has all your information. See actions taken by the people who manage and post content. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I feel tricked and pissed off. Do you agree with Lucy in the Sky's 4-star rating? CABLE TV. Hi Jay, You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Hi Sonam, Thanks for your feedback. Poor Customer Service! If we are unable to contact you we will treat the order as cancelled. The prices they charge is not right. Please let us know if we can help any further. I regret buying anything from them. Return policy is awful and as slow. I ordered 4 items and once I received 2 of them and saw how bad the quality was. We have Live Chat and Email available for any questions or concerns. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. The package was never opened -- and sent back immediately. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Ordered a dress for my daughter homecoming and it NEVER came. Write a review Sign in. Great experience :). -Kate. How would you even know if something would fit or if you'd like the quality? In the case of any expired store credits, we will gladly issue another current one for the same value. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! KYLA can provide quick and real-time responses to your SKY service concerns. Our privacy policy, which sets out how we will use your information. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. We also ensure all reviews are published without moderation. 90015 We use dedicated people and clever technology to safeguard our platform. 5726 Solutions. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Ordered my daughter a winter formal dress. We'd love to hear from you so that we can find a resolution. We're sorry to hear about your disappointment with our return policy. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. The dress did not fit correctly and they will only give you credit no refund. Moving home . In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com , over 6 weeks. Tip for consumers:NO REFUNDS! She responded quickly and answered all my questions. If you order multiple styles with different delivery dates, they may ship separately. We would love to help assist you with this issue. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Images copyright 2023 Lucy in the sky inc. All rights reserved. I don't think you got it! She answered all the questions we had quickly and gave good advice. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Thanks for your feedback. - Kate, Hi Paula! We're so sorry to hear that your order was delayed. However, this is out of over three hundred reviews. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Sorry to hear that you had trouble reaching out to us. Annoying, right?! In the end the skirt fit very snug and my booty looks great in it. Worst experience. The first time it was cancelled altogether. I had a great experience with the customer service chat! See Profile. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Do you agree with Lucy in the Sky's 4-star rating? This is the one Sky contact number constantly referred to as being dedicated to customer service. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. I wear a size 12, and the size 12 they shipped me barely fit over one leg. These used to work but not sure if they are still valid numbers. The quality of clothing is so bad. If anything else you can email us at resolution@lucyinthesky.email-Kate. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. International delivery is 5-10 business days. Intellectual Property, Software and Content. It was not the representatives fault, so she did great, but the company should do better in alerting guests. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Lucy in the sky is a great company from products to customer service I am always satisfied. Copyright 2023 Lucy in the Sky inc. All rights reserved. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. All prices advertised are subject to such changes. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Verification can help ensure real people write reviews about real companies. Terrible return policy. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Yet Lucy in the Sky refuses to give a refund. Then, the item never ships. Yes! Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Closed now : See all hours. Shop Lucy in the Sky Products used:We havent received the products, Hi Jessica! Please email us at resolution@lucyinthesky.email. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Over 90% of Sky customers seeking help quickly get it through the available online channels. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. We have a range of ways to get in touch for new and existing customers. Really bad. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Phone Email. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. 2023 Trustpilot, Inc. All rights reserved. - Kate. All international orders are shipped with DHL International Packet Plus. All orders ship out of Los Angeles, we design all of our styles in-house. Well look into the stated issue and will work out a way to resolve the situation asap! Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Only store credit even though clothing size is not standard. We're sorry to hear that you had issues with your order. For international customers, return postage is the responsibility of the recipient. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Pepper's Lonely Hearts Club Band. Remember, you can do most things online at Sky.com. Thanks for your feedback. Please let us know if we can help any further. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! You must not establish a link from any website that is not owned by you. Customer service is non-existent. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Key Employees of Lucy In The SKY. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? 1860 500 6633 is Tata Sky WhatsApp customer care number. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) We're so sorry to hear about the order. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Why would I need store credit when I already purchased the 3rd dress. I had an issue with my dress being see through and needed a replacement soon for an event. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. -Kate Sarika Pramod 1 review US 3 days ago Great experience! | Read 5,961-5,980 Reviews out of 6,593 The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Search Full List of Executives. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. This consists of doing coursework over 15 months. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 I have emailed twice and now we are scrambling for a dress for homecoming the week of. All such rights are reserved by www.lucyinthesky.com and its licensors. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. We reserve the right to withdraw linking permission without notice. I emailed on 9/16 noone has contacted me. I have been waiting for almost three weeks and still haven't got my money back. Tip for consumers:Cannot get a refund, only store credit. I ordered a dress on 9/18. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I messed up my address and they were quick to help and fix my mistake. I ordered a size larger and they still didn't fit. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Guess I'll be donating clothes to charity. These linked sites have separate and independent privacy policies. Followed up shortly after the purchase to make sure everything was ok. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. The dress we purchased did not fit at all like the photo depicted on the site. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. It makes total sense why they only give you store credit, or else they'd be out of business! Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. -Kate. Also no updates on arrival or even if I will ever get it. Hi Grace, Thanks for your feedback. -Kate. I have twice ordered from this website (years apart) and both times my items were not sent out. Products used:I ordered a dress that NEVER was shipped. Daughter bought a dress for homecoming from this site. Really horrible place. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Unfortunately, we are not selling our styles to other retailers at this time. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Horrible company and horrible customer service. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in.

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